Trust and transparency

Terms of Use

The service, payment, refund, account and acceptable-use terms for HK Primary Interview.

Service

This is an independent preparation service, not EDB, CHSC or a school. Official dates, eligibility, school facts and application requirements must be verified with the relevant authority.

Membership

HKD499 purchases provide 365 days of access from confirmed payment. This is a one-time purchase and does not renew automatically. Access is linked to the purchasing account.

Seven-day guarantee

A parent may request a refund within seven calendar days of purchase by emailing [email protected] with the account email and receipt. Fraudulent or repeated abuse may be declined where permitted by law.

Accounts and child use

Parents are responsible for account security and for supervising child use. Enter accurate contact details and do not upload sensitive identity, medical or credential information.

Content and availability

Practice guidance is educational support, not an admission guarantee or professional diagnosis. Features may be corrected or improved while preserving the paid access period and core membership value.

Acceptable use

Do not scrape protected content, resell accounts, bypass access controls, attack the service or submit unlawful material.

Changes, contact and governing terms

Material product or policy changes are dated on the relevant page. Questions about access, refunds or these terms should be sent to [email protected]. Nothing in these terms limits rights that cannot lawfully be excluded under applicable Hong Kong law.

[email protected]