How to contact us
Email [email protected]. This is the monitored contact channel for the website; please include the page URL or account email needed to understand your request.
Trust and transparency
Contact HK Primary Interview
Contact the HK Primary Interview editorial and support team about content, accounts, privacy or payments.
Editorial corrections
For a school fact or admissions correction, send the affected page URL, the statement concerned and a current official EDB, CHSC or school source where possible.
Account, access and refunds
For sign-in, membership or refund support, include the account email and Stripe receipt ID. Never email a password, complete payment-card number or identity document.
Privacy requests
Parents may use the same email address to request access, correction, export or deletion of account and child-profile data. State the request clearly so it can be handled privately.
Advertising and partnerships
Advertising questions may be sent to the support address. Advertising, sponsorship or payment does not change school comparisons, official-data interpretation or editorial conclusions.
What to expect
We review requests against the relevant page, source or account record. Material public corrections are reflected in the page review date; personal requests remain private.